Store Policy

Customer Care

We pride ourselves on our customer service. If you have any issues at all with your order do not hesitate to contact us and we will resolve any issues. Contact us via our website chat option (In the bottom right corner of the screen), email or via our facebook page!

Privacy & Safety

Collar Collection (“we”) ("us"), ("Collar Collection") are committed to protecting and respecting your privacy. This Policy (together with any documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.collarcollection.co.uk you are accepting and consenting to the practices described in this Policy.

For the purpose of the data protection laws the data controller is Victoria Moncrieff with our registered office at Durham, DH12UD.

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to our site. Users without this consent are not allowed to provide us with personal information.

We may collect and process the following data about you:

Information you give us: you may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you place an order on our site, meet us at an event, or enter a competition or promotion. The information you give us may include your name, address, contact information, payment details and details about your pet(s).

Information we collect about you: with regard to each of your visits to our site we may automatically collect:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

 

Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this Privacy Policy. We take our responsibilities under data protection laws extremely seriously, including meeting these conditions. To use your personal data, we will rely on the following conditions, depending on the activities we are carrying out:

Compliance with legal obligations: As an entity established under the laws of England and Wales, Collar Collection is obliged to comply with UK laws and guidance provided by UK regulatory bodies. In particular, we will need to process your personal information to verify your identity, your source of funds for anti-money laundering and fraud purposes, and to establish whether you have been barred from using our site due to objectionable behaviour. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.

Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under that contract (e.g. to allow you to purchase goods from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods / services to you.

Consent: We may send you marketing messages by email, targeted ads and text message about us and our goods, services and events where you have provided us with consent to use your details for these purposes.

If you have confirmed that you would like to hear from us about other party’s goods and services then we will use your details to contact you with marketing information about such party's goods and services.

If you have confirmed that you would like to hear directly from a third party (including other members of our group) about such party’s goods and services then we will share your details with such third party so they can contact you about their goods and services.

In each of the situations above, you have the right to withdraw your consent at any time and can object to processing of this nature. We provide easy ways to stop our marketing, and you can opt out at any time.

Payment Methods

- Credit / Debit Cards
- PAYPAL